Ticket manager panel

My PowerOne support

Thank you for being a PowerOne Software customer!

'My PowerOne support' is a commitment to you to deliver accessible, responsive and effective support.

To fulfill this commitment, we developed online support solutions for you to access our support team 24x7, all year. Every support request you make is delivered instantly to our support teams through our notification system. And several support performance measures help our support team and management maintain high-quality support services at all times.

Dedication to customer satisfaction

At PowerOne Software, dedication to customer satisfaction is far more than a slogan; it is reflected in our policies, values, and solutions.

As a PowerOne customer you have access to our innovative ticket manager which puts you in the driver seat. We carefully designed the ticket management system to provide high impact functionality in an easy-to-use and intuitive interface. It allows our support team and management to stay on top of every request you make so we can support you better and more effectively.

The following are only few of the features that you can enjoy as a PowerOne customer; these features reflect our policies, values, and solutions:

  • An elegant dashboard provides instantaneous view and access to all the information you need.
  • Automated email notifications keep you informed about changes you care about.
  • An open view to ticket progress information offers you a fully transparent view to how we are handling your ticket.
  • Access to easy-to-read communication history and progress history allows you to go back and browse any ticket details, no matter how old, even closed tickets.